Your Privacy Matters

This Privacy Policy describes how Ottawa Ride ("we," "our," or "us") collects, uses, and protects your personal information when you use our transportation services.

1. Information We Collect

Personal Information

When you book our services, we collect:

Full name and contact information (phone, email)
Pickup and drop-off addresses
Travel dates and times
Payment information (processed securely through third-party providers)
Special requirements or preferences
Emergency contact information (when provided)

Automatically Collected Information

We may automatically collect:

IP address and device information
Browser type and version
Website usage patterns and preferences
Location data (only when necessary for service provision)
Communication records (calls, messages, emails)

2. How We Use Your Information

Service Provision

Process and fulfill transportation bookings
Communicate about your trips
Provide customer support
Process payments securely
Send booking confirmations and updates

Business Operations

Improve our services and website
Analyze usage patterns and preferences
Prevent fraud and ensure security
Comply with legal obligations
Send promotional communications (with consent)

3. Information Sharing and Disclosure

We Do Not Sell Your Information

Ottawa Ride does not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share information with trusted service providers who assist us in:

Payment processing (Stripe, PayPal)
Communication services (email, SMS)
Website hosting and maintenance
Customer support tools

Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of our customers
Prevent fraud or illegal activities

4. Data Security

Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Technical Safeguards:

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Firewall protection

Administrative Safeguards:

Limited access to personal information
Employee training on privacy practices
Confidentiality agreements
Regular privacy policy reviews
Incident response procedures

5. Your Privacy Rights

Access and Control

You have the right to:

Access your personal information we hold
Request corrections to inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Request data portability
Withdraw consent (where applicable)

How to Exercise Your Rights

To exercise any of these rights, please contact us:

Email: privacy@ottawaride.com

Phone: (613) 555-1234

Mail: Ottawa Ride Privacy Officer, [ADDRESS]

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Booking Information: Retained for 7 years for tax and legal compliance
Payment Records: Retained according to financial regulations (typically 7 years)
Communication Records: Retained for 2 years for customer service purposes
Marketing Preferences: Retained until you opt-out or request deletion
Website Analytics: Anonymized data retained for business analysis

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns.

Essential Cookies

Required for website functionality and security

Analytics Cookies

Help us understand how visitors use our website

Preference Cookies

Remember your settings and preferences

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

Third-party services we use include:

Payment processors (Stripe, PayPal)
Google Maps for location services
Email service providers
Website analytics tools

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.

Safeguards include:

Adequacy decisions by privacy authorities
Standard contractual clauses
Certification schemes
Binding corporate rules

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

We will update the "Last updated" date at the top of this policy
We will notify you of significant changes via email or website notice
We will obtain your consent for material changes that affect your rights
The updated policy will be posted on our website

12. Contact Us

Privacy Questions or Concerns?

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us.

Privacy Officer

Email: privacy@ottawaride.com

Phone: (343) 553-0584

Response Time: Within 48 hours

Mailing Address

Ottawa Ride

Attention: Privacy Officer

[STREET ADDRESS]

Ottawa, ON [POSTAL CODE]

This Privacy Policy is effective as of January 1, 2024

By using our services, you acknowledge that you have read and understood this Privacy Policy.